Account access issues
OTP not arriving, account locked, password reset. These are routine support requests that are usually resolved quickly.
Reach the support team of any leading app.
In-app chat, email and (for verified users) phone. Response times by app and by issue type.
Customer care
How to reach the support team of the leading fantasy apps.
Every leading fantasy cricket app runs a customer support team reachable via in-app chat, email, and (for verified users) phone. Response times vary by app and by issue type.
Customer support channels by app
Updated this month| App | In-app chat | Phone | Median response | |
|---|---|---|---|---|
| Dream11 | Yes | [email protected] | Verified users | 2-4 hours |
| My11Circle | Yes | [email protected] | Verified users | 1-3 hours |
| MPL | Yes | [email protected] | Verified users | 1-2 hours |
| MyTeam11 | Yes | [email protected] | No phone support | 4-8 hours |
| Vision11 | Yes | [email protected] | Verified users | 2-6 hours |
| PlayerzPot | Yes | [email protected] | No phone support | 6-12 hours |
What support can help with
And what usually takes longer.
KYC verification delays
KYC rejections or mismatches between PAN, Aadhaar, and bank account details. Usually requires document re-submission.
Withdrawal delays
Withdrawals that have not arrived within the expected window. Usually traced to bank processing times.
Contest disputes
Scoring corrections, contest cancellations, refunds. These require a tier-2 review and can take longer.
Tips for getting a fast resolution
What to include in your first message.
Registered mobile number
Always include the mobile number registered to your account. Support cannot access your account without it.
Specific issue description
"My withdrawal of ₹500 from 18 March has not arrived" is more useful than "My money is missing".
Screenshots
For UI bugs or missing contest entries, a screenshot speeds up the resolution significantly.
Transaction ID
For payment or withdrawal issues, the transaction ID or UPI reference number is essential.
Preferred contact method
If you would prefer phone follow-up, say so in your first message. Most apps will arrange a callback for verified users.
When to escalate
What to do if first-line support cannot resolve your issue.
Most support issues are resolved by first-line agents within 24-48 hours. But some issues - particularly payment disputes, KYC rejections, and account-takeover incidents - need escalation.
Document everything
Keep screenshots of the original issue, your support ticket, and any responses. Documentation is essential if you need to escalate further.
Ask for a ticket number
Every support interaction should produce a ticket number. Quote the ticket number in every follow-up message so the support team can trace the conversation.
Wait for the standard response window
Most apps publish their standard response window in the support section. Wait for that window to elapse before escalating.
Request escalation via the grievance officer
If first-line support cannot resolve within the standard window, request escalation via the app's published grievance officer contact. The grievance officer is required by Indian IT rules and is the next step up from first-line support.
Escalate to the consumer court
If the grievance officer does not resolve within 30 days, you can file a complaint with the consumer court. Most fantasy app complaints are resolved before reaching this step.
Account-takeover response
What to do if you suspect your account has been compromised.
Account takeover incidents are rare but serious. Here is the response protocol.
Lock your SIM immediately
Call your carrier and lock your SIM. This stops new OTPs from being delivered to the attacker.
Contact customer support
Open the in-app chat or call the support hotline. Request an immediate account lock and provide identity verification (PAN, registered email).
Withdraw remaining balance
If there is still balance in your wallet, request an emergency withdrawal to your registered bank account.
File a police complaint
For significant amounts, file a police complaint. Indian cyber crime cells accept online complaints via the official portal.
Reset all linked passwords
If you used the same password on any other account, reset those passwords immediately. Consider using a password manager for unique passwords.
When to escalate
What to do if first-line support cannot resolve your issue.
Most support issues are resolved by first-line agents within 24-48 hours. But some issues - particularly payment disputes, KYC rejections, and account-takeover incidents - need escalation.
Document everything
Keep screenshots of the original issue, your support ticket, and any responses. Documentation is essential if you need to escalate further.
Ask for a ticket number
Every support interaction should produce a ticket number. Quote the ticket number in every follow-up message so the support team can trace the conversation.
Wait for the standard response window
Most apps publish their standard response window in the support section. Wait for that window to elapse before escalating.
Request escalation via the grievance officer
If first-line support cannot resolve within the standard window, request escalation via the app's published grievance officer contact. The grievance officer is required by Indian IT rules and is the next step up from first-line support.
Escalate to the consumer court
If the grievance officer does not resolve within 30 days, you can file a complaint with the consumer court. Most fantasy app complaints are resolved before reaching this step.
Account-takeover response
What to do if you suspect your account has been compromised.
Account takeover incidents are rare but serious. Here is the response protocol.
Lock your SIM immediately
Call your carrier and lock your SIM. This stops new OTPs from being delivered to the attacker.
Contact customer support
Open the in-app chat or call the support hotline. Request an immediate account lock and provide identity verification (PAN, registered email).
Withdraw remaining balance
If there is still balance in your wallet, request an emergency withdrawal to your registered bank account.
File a police complaint
For significant amounts, file a police complaint. Indian cyber crime cells accept online complaints via the official portal.
Reset all linked passwords
If you used the same password on any other account, reset those passwords immediately. Consider using a password manager for unique passwords.
When to escalate
What to do if first-line support cannot resolve your issue.
Most support issues are resolved by first-line agents within 24-48 hours. But some issues - particularly payment disputes, KYC rejections, and account-takeover incidents - need escalation.
Document everything
Keep screenshots of the original issue, your support ticket, and any responses. Documentation is essential if you need to escalate further.
Ask for a ticket number
Every support interaction should produce a ticket number. Quote the ticket number in every follow-up message so the support team can trace the conversation.
Wait for the standard response window
Most apps publish their standard response window in the support section. Wait for that window to elapse before escalating.
Request escalation via the grievance officer
If first-line support cannot resolve within the standard window, request escalation via the app's published grievance officer contact. The grievance officer is required by Indian IT rules and is the next step up from first-line support.
Escalate to the consumer court
If the grievance officer does not resolve within 30 days, you can file a complaint with the consumer court. Most fantasy app complaints are resolved before reaching this step.
Account-takeover response
What to do if you suspect your account has been compromised.
Account takeover incidents are rare but serious. Here is the response protocol.
Lock your SIM immediately
Call your carrier and lock your SIM. This stops new OTPs from being delivered to the attacker.
Contact customer support
Open the in-app chat or call the support hotline. Request an immediate account lock and provide identity verification (PAN, registered email).
Withdraw remaining balance
If there is still balance in your wallet, request an emergency withdrawal to your registered bank account.
File a police complaint
For significant amounts, file a police complaint. Indian cyber crime cells accept online complaints via the official portal.
Reset all linked passwords
If you used the same password on any other account, reset those passwords immediately. Consider using a password manager for unique passwords.
FAQ
Common customer-care questions.
What is the fastest way to reach support?
In-app chat is the fastest channel for most apps. Phone support is available for verified users on Dream11, My11Circle, MPL, and Vision11, but usually requires an appointment.
Can support help with bonus code issues?
Yes. Bonus credit not crediting, expired bonuses, and missing referral rewards are all routed through customer support.
Can support help with KYC rejections?
Yes. PAN-Aadhaar mismatches, bank account verification failures, and Aadhaar upload errors can usually be resolved within 1-3 days via the support team.
Is there a national helpline for fantasy cricket issues?
No. Each operator runs its own support team. State-level gaming commissions handle complaints about legality, not specific app issues.