PAN and Aadhaar
Your PAN and Aadhaar are tied to you, not to the app. KYC on a new account uses the same documents.
How to close your fantasy cricket app account.
Withdraw wallet balance, complete active contests, request deletion. A short, practical guide to closing any leading fantasy cricket app account.
Delete account
How to close your fantasy cricket app account.
Closing a fantasy cricket app account is straightforward, but you should withdraw any wallet balance and complete any active contests before requesting closure. Once the account is closed, the action is permanent.
Withdraw your wallet balance
Before requesting closure, withdraw any wallet balance to your linked bank account or UPI ID. Closed accounts cannot receive withdrawals.
Complete or withdraw from active contests
If you have active contest entries, you can either let them complete naturally or contact support for early withdrawal (where allowed).
Open the Account or Profile section
Open the app, go to Account or Profile, look for a "Delete Account" or "Close Account" link. The exact location varies by app.
Confirm the deletion request
Most apps require a confirmation via OTP and a reason-for-leaving selection. Confirm the request. The app will process the closure within 7-30 days.
Keep your KYC documents safe
Your PAN and Aadhaar details are retained by the app for the legally required period (typically 5-7 years for tax purposes), but your account access is removed.
Things to know before you close
What happens to your data and your winnings.
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Wallet balance
Withdraw any wallet balance before requesting closure. Closed accounts cannot receive withdrawals. Unused bonus credit is forfeited at closure.
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Active contests
Active contest entries continue to play out. You will receive winnings to your wallet, but you must withdraw them within the standard withdrawal window.
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Your data
Your account-level data is deleted within 30 days. KYC documents are retained for the legally required period (typically 5-7 years) under tax law.
Why people close their accounts
Five common reasons players close their fantasy accounts.
Across the desk's reader surveys, five reasons come up repeatedly. Each one is legitimate, and operators are required to honour closure requests regardless of the reason.
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Spending too much
The most common reason. Players who feel they are spending more than intended often choose to close their account as a clean break. Self-exclusion tools can be a softer alternative.
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Lost interest
The IPL season is short, and many casual players lose interest after the season ends. Closing the account at the end of the season is a clean way to opt out.
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Reduced screen time
Players who are cutting back on screen time often close their fantasy accounts as part of a broader digital declutter. The closure process is straightforward.
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Moved to a restricted state
Players who move to a state that restricts paid fantasy contests may need to close their existing account. The closure process works from any state.
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Customer support frustration
Players who have had unresolved issues with customer support sometimes choose to close the account rather than continue dealing with the operator.
Self-exclusion vs account closure
Two different options, two different use cases.
Most leading fantasy apps offer self-exclusion as a softer alternative to full account closure. Here is how they differ.
Self-exclusion vs account closure
| Factor | Self-exclusion | Account closure |
|---|---|---|
| Reversibility | Cannot be reversed during the locked period | Permanent |
| Typical duration | 6 months, 1 year, or 5 years | Permanent |
| Wallet access | Can withdraw remaining balance | Can withdraw remaining balance before closure |
| Reactivation | Automatic at end of period | Requires new account |
| KYC retention | Documents retained | Documents retained for tax period |
| Best for | Temporary breaks, spending control | Permanent opt-out |
Creating a new account after closure
What carries over and what does not.
If you close your account and later decide to return, you will need to create a new account. Some things carry over, but most do not.
Bank account / UPI
Your linked bank account and UPI ID are reusable. Linking on a new account is faster than the initial setup.
Wallet balance
Your old wallet balance is forfeited at closure. Withdraw before requesting closure to preserve the value.
Contest history
Your contest history, leaderboard position, and any in-progress rewards are reset on the new account.
FAQ
Common account-closure questions.
Can I reopen a closed account?
No. Account closure is permanent. You will need to create a new account with the same mobile number if you want to play again, but your old wallet, KYC, and contest history will not carry over.
What happens to my referral rewards?
Referral rewards you have already earned stay in your wallet until you withdraw them. Future referral rewards from friends who haven't yet signed up are forfeited at closure.
What if I forgot to withdraw my wallet balance?
Contact the app's customer support team within 7 days of closure. Most apps can process a post-closure withdrawal to the original bank account on a case-by-case basis.
Can I close my account from a restricted state?
Yes. Account closure is not restricted by state. You can close your account from any location using the in-app closure flow.
Account history
What stays in the system after closure.
Even after your account is closed, some records must be retained under Indian tax and anti-money-laundering law. Here is what is retained, and what is deleted.
PAN and Aadhaar
PAN and Aadhaar details are retained for the legally required period (typically 5-7 years from the date of last transaction). This is a tax law requirement, not an app choice.
Transaction history
Deposit, withdrawal, and contest-entry history is retained for the same period. Operators are required to produce these records on demand from tax authorities.
Account-level data
Your account profile, preferences, and login credentials are deleted within 30 days of closure. You cannot access the account after that point.
Contest history
Your contest history, leaderboard positions, and any in-progress rewards are deleted within 30 days. Withdraw your wallet balance before closure to preserve the value.
If you change your mind
What happens if you want to return.
A closed account cannot be reopened. Here is the cleanest way to return if you change your mind.
Create a new account with the same mobile number
You can create a new account using the mobile number from the closed account. The system will treat it as a fresh signup.
Re-do KYC
KYC on the new account is usually faster than the first time, because your PAN and Aadhaar are already in the operator's system. The first withdrawal may still take 24-48 hours.
Re-link bank account or UPI
Re-link the same bank account or UPI ID. Linking on a returning account is faster than the initial setup.
Re-enter your usual contests
Once your account is set up, re-enter your usual contests. The interface may have changed slightly if the operator has updated the app.
Account history
What stays in the system after closure.
Even after your account is closed, some records must be retained under Indian tax and anti-money-laundering law. Here is what is retained, and what is deleted.
PAN and Aadhaar
PAN and Aadhaar details are retained for the legally required period (typically 5-7 years from the date of last transaction). This is a tax law requirement, not an app choice.
Transaction history
Deposit, withdrawal, and contest-entry history is retained for the same period. Operators are required to produce these records on demand from tax authorities.
Account-level data
Your account profile, preferences, and login credentials are deleted within 30 days of closure. You cannot access the account after that point.
Contest history
Your contest history, leaderboard positions, and any in-progress rewards are deleted within 30 days. Withdraw your wallet balance before closure to preserve the value.
If you change your mind
What happens if you want to return.
A closed account cannot be reopened. Here is the cleanest way to return if you change your mind.
Create a new account with the same mobile number
You can create a new account using the mobile number from the closed account. The system will treat it as a fresh signup.
Re-do KYC
KYC on the new account is usually faster than the first time, because your PAN and Aadhaar are already in the operator's system. The first withdrawal may still take 24-48 hours.
Re-link bank account or UPI
Re-link the same bank account or UPI ID. Linking on a returning account is faster than the initial setup.
Re-enter your usual contests
Once your account is set up, re-enter your usual contests. The interface may have changed slightly if the operator has updated the app.